Brokers who believe they will retain their clients simply by keeping in touch could be in for an unpleasant surprise when it comes to renewal time, warns one customer experience specialist. “Customer loyalty is an extremely misunderstood principle,” says Darrell Hardidge, who has spent 20 years helping firms of all sizes overhaul customer service. “With […]
Ashton Kutcher Has His Say On Insurance Tussle.
In the wake of a major American insurer’s TV ad that pokes fun at AI-powered insurance, a celebrity has stepped in to share a piece of his mind on the issue. State Farm Insurance had recently rolled out a new commercial, entitled RoboAgent. The 45-second commercial depicts basketball stars James Harden and Chris Paul of […]
Are Some Brokers Too Impersonal?
The team at Austbrokers Terrace takes pride in offering a tailored, personal approach to insurance broking. Contact us now to discuss any insurance needs. An accomplished industry lawyer who recently moved into a senior risk advisory role has shared his concerns about a significant threat facing brokers today. Mark Williams, who joined Acacia Insurance Services […]
Many Australians Take A ‘SHE’LL BE ALRIGHT’ Approach To Home
A new Suncorp study has revealed that only 49% of Australians equipped their homes with security features, such as screens, bars, and double locks, while a third were unconcerned about home security, because they believed they live in a safe neighbourhood. Alexandra Foley, Suncorp spokesperson, said families should check if their home is protected in preparation for […]
AIRBNB – Who Is Responsible For Injuries Or Death?
A four-year-old boy died after getting injured in a swing-set accident while staying at an Airbnb in Queensland during the weekend, while a seven-year-old girl suffered a broken arm. The boy’s death is currently being investigated by the Workplace Health and Safety because it took place at an Airbnb, which is classified as a business. […]
Direct Insurer Faces Storm of Criticism FromCyclone Debbie V...
At Austbrokers Terrace, we manage our clients’ claims for them. While sometimes delays are inevitable, and not everything is covered, we look over the claim process for you for the best outcome possible. Contact us now if you would like a quote. Australian insurer Youi is once again facing a storm of criticism from dissatisfied […]
RACQ: TEENS ADMIT THEY’RE TERRIFIED IN CARS
New research from RACQ has revealed that an alarming 74% of high-school students were scared for their lives when they hopped in the passenger seat, prompting the auto insurer to issue a wake-up call to teens and their parents ahead of the school holidays. “Teens can feel they’re in danger in a car for a […]
STUDY REVEALS MOST COMMON WAYS AUSTRALIAN CARS ARE DAMAGED
A new report has revealed the most common ways Australian drivers damage their car, and why it is best to have comprehensive car insurance to be prepared for anything that happens on the road. The survey of 2,000 Australians found that being rear-ended by another vehicle is the most common cause of car damage, with […]
RESPONSE TO CALLS FOR MANDATORY TRAVEL INSURANCE
Last week saw NSW Health Minister Brad Hazzard call for all tourists visiting Australia to require mandatory health insurance. “Every time an uninsured visitor does not pay for their treatment in one of our public hospitals, taxpayers foot the bill,” he noted on Thursday last week. Every year, uninsured visitors account for roughly $30 million in […]
HOW TO KEEP YOUR HOME SAFE WHILE YOU TRAVEL
Travel insurance is valuable for ensuring your trip goes safely. But in addition to this, making sure your house is safe while you’re away is vital. Here are some tips for keeping burglars away while you travel! Last year, the Australian Federation of Travel Agents reported over 2.6 million Australians travelled outbound during winter. Since […]
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