Brokers who believe they will retain their clients simply by keeping in touch could be in for an unpleasant surprise when it comes to renewal time, warns one customer experience specialist. “Customer loyalty is an extremely misunderstood principle,” says Darrell Hardidge, who has spent 20 years helping firms of all sizes overhaul customer service. “With […]
Are Some Brokers Too Impersonal?
The team at Austbrokers Terrace takes pride in offering a tailored, personal approach to insurance broking. Contact us now to discuss any insurance needs. An accomplished industry lawyer who recently moved into a senior risk advisory role has shared his concerns about a significant threat facing brokers today. Mark Williams, who joined Acacia Insurance Services […]
INSURANCE AND GST : SOME BENEFITS FOR YOUR SMALL BUSINESS
Good news! When you own your own small business and you have some types of insurance in place for assets in that small business, you may be able to claim some GST credits. Let’s investigate. So, what’s the deal?Basically, if you own a small business and you are registered for GST, you may not have […]
5 TIPS TO SPOT A FAKE WEBSITE
As technology improves and our reliance on it increases, so too does the ability of scammers to con us out of paying for items that will never arrive. Fake websites that take your money while harvesting your credit card and bank details are everywhere these days and are cleverly designed to look genuine and convincing, […]
RUNNING A BUSINESS FROM HOME: ARE YOU COVERED?
Running your small business from home can be a thing of beauty. You could be reading this article while adorned in your PJs while the rest of us suffer in work attire that is not really as comfy as those salespeople tell us they are. It’s also likely you have a flexible schedule and don’t […]
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